Choice* we are committed to ensuring the confidentiality and security of the
information you provide to us. To comply with legal requirements and to run our
business effectively, from time to time it is necessary for us to collect
certain personal information. This may include information such as peoples’
names, dates of birth, job titles, addresses, contact details and tax file
numbers. Additional personal information may be required depending on the
nature of your dealings with Office Choice.
Policy also includes our credit reporting policy, that is, it covers additional
information on how we manage your personal information collected in connection
with any credit application or credit facility. This may include information
such as details relating to credit history, credit capacity and eligibility for
credit. We refer to this credit related information as “credit information”.
Policy explains how we manage your personal information (including your credit
may be updated from time to time.
We may collect
your personal information directly from you or when you deal with us by
telephone, letter or email; when you visit and interact with our website; or
from other sources. Sometimes we collect information through our franchisor
(Office Choice Ltd) or other franchisees within the Office Choice group. If you
choose not to provide us with your personal information, we may not be able to
contract with you or provide you with the service, product or information you
If you visit our
website, statistical information may be collected in relation to your online
browsing experience, but your personal details remain anonymous and we do not
trace the source back to you. Any personal information collected online through
may contain links to websites which are owned or operated by third parties. You
should make your own enquiries as to the privacy policies of these third
parties. We are not responsible for information on, or the privacy practices
of, such websites.
We will collect
your credit information from details included in your credit application and
from your credit guarantors. When we’re checking your credit worthiness and at
other times (including in relation to credit guarantee purposes), we might
collect information about you from credit reporting bodies (such as VEDA). We
base some things on the information we get from credit reporting bodies such as
our credit summaries and credit scores. Information that we get from a credit
reporting body or information we derive from such information is known as
credit eligibility information.
Where we receive
unsolicited personal information about you, we will check whether that
information is reasonably necessary for our functions or activities. If it is,
we’ll handle this information the same way we do with other information we seek
from you. If not, we’ll ensure we do the right thing and destroy or de-identify
information will only be used for the purpose for which it was intended (unless
you have consented to the information being used for a secondary purpose) or as
part of our normal operations including billing/administrative purposes,
training staff, risk management, undertaking planning/analysis and any other
purpose for which you have given your consent.
We may include
your personal information in a database compiled by us for use in any direct
marketing by us, our franchisor (Office Choice Ltd) or other franchisees within
the Office Choice group, or running competitions and other promotions. These
activities may be conducted via mail, telephone, SMS, email, or any other
electronic means. If you do not wish to receive such material you can opt-out
through any opt-out mechanism contained in any marketing communication to you.
In addition to
the ways for using personal information mentioned above, we may also use credit
information to access your credit application and assess the risk of a
guarantor being able to meet their obligations.
you provide may be disclosed within Office Choice and to persons who have a
contractual arrangement with Office Choice, including employees, agents,
suppliers, contractors, lenders, solicitors, accountants, insurers, warranty
providers, Office Choice Ltd, other franchisees within the Office Choice group,
and other individuals or companies who assist us in providing services or
products or who perform other functions on our behalf (for example any third
party assisting with mail outs, customer enquiries and product orders,
deliveries, repairs and warranties). Information will not be disclosed beyond
this group of people unless you have given your consent, or unless required or
authorised by law. The information you provide is not likely to be disclosed to
any overseas recipient.
stores your personal information in different ways including in paper and
electronic form. We take all security measures reasonable in the circumstances
to protect your personal information from loss, destruction, misuse,
modification or disclosure. Access to your personal information is limited to
those who specifically need it to conduct their responsibilities but, as far as
permissible under law, Office Choice accepts no responsibility for the unauthorised
use of personal information held by it.
information will be destroyed or de-identified when it is no longer useful or
it is unreliable and cannot be corrected.
Accuracy and Access
We will take
reasonable steps to ensure that the information we hold about you is accurate,
complete and up to date and ask that you let us know if you believe the
information to be otherwise. You can request details of any personal
information Office Choice holds about you and advise us if it is inaccurate, incomplete
or out of date. However we’re not always required by law to give you access to
your personal information and the exceptions differ in relation to credit
eligibility information. If we can’t provide your information in the way you’ve
requested, we will tell you why in writing. If you have concerns, you can
complain. See “Contact Us”.
You represent to
us that where you provide personal information to us about another person, you
are authorised to provide that information to us, and that you will inform that
person who we are, how we use and disclose their information, and that they can
gain access to that information.
If you would
like to know more about how the information you are providing will be used or
would like to know how you can access the information, seek correction of it,
or make a complaint about how we are handling your personal information, please
contact our Privacy Officer as follows:
Illawarra Office Choice
1/1 Industrial Road, Unanderra, NSW 2526
P: 02 4271 6666
F: 00 4271 6633
If we refuse
your request to access or correct your personal information we will provide you
with written reasons for the refusal and details of complaint mechanisms. We
will provide our response within 30 days of your request. In the event you are
dissatisfied with the outcome of your complaint, you may refer the complaint to
the Office of the Australian Information Commissioner.
If you believe
instructions, please contact our Privacy Officer.
*In this Policy, “Office Choice” means Illawarra Office Choice (ABN 33
088 411 803) (collectively referred to as “our”, “us”, “we”).